119 Results found.
As financial services firms consider what lies ahead for them in 2026, the FCA’s priorities for 2025–2030 continue to emphasise the delicate balance between supporting growth and ensuring firms “do the right thing.” The FCA’s five-year strategy, set out in March 2025, is anchored in four
In this third excerpt from our recent webinar on the FCA’s new motor finance redress scheme TCC Group’s subject matter experts, Garry Evans and Mike Morris explore why early preparation is critical. They break down how firms can approach remediation strategically, covering everything from opera
In this second excerpt from our recent webinar on the FCA’s new motor finance redress scheme, Garry Evans and Mike Morris break down what firms need to do now to prepare effectively. In this segment, they focus on the case for early preparation, exploring practical steps from portfolio assessment
A turning point in motor finance regulation The FCA’s motor finance redress consultation is a pivotal development for firms operating in the sector. Unlike previous announcements, this consultation sets out clear expectations on how businesses should identify affected customers, calculate redress
AI is reshaping many of the routine, time-intensive tasks across various industries – and wealth management is certainly no exception. Yet AI tools vary widely in their capabilities and choosing the wrong type for any given task can undermine the very results firms set out to achieve. In the drive
Suitability reviews are often seen as a routine part of compliance - a box to tick during new business processes. Yet it’s the quieter, overlooked cases that can pose the biggest risks: annual reviews where nothing changes. https://vimeo.com/1127845321 The reality of no change reviews During our r
During our first ‘AI in compliance’ webinar last week, TCC’s Operations Director, Neil Dethick, turned the spotlight on a familiar challenge within wealth management - how to extract truly meaningful Management Information (MI) from suitability reviews. Despite their potential, these reviews o
The FCA’s long-awaited consultation on the motor finance redress scheme, published on the 7th October, marks one of the most significant regulatory developments for the sector in recent years. After months of anticipation, firms now have greater clarity on the scope, methodology and expectations t
The FCA releases its update on the motor finance redress scheme, marking one of the most significant shifts in the motor finance landscape in years. The FCA wants to set up an industry-wide compensation redress scheme to reimburse motor finance customers who were treated unfairly from 6 April 2007
At TCC Group, we’ve spent decades helping financial services firms not just stay compliant but build trust through doing compliance well. Lately, the landscape has shifted faster than many expected, in particular with the regulator tightening up expectations around evidence, suitability and good c
As the motor finance sector waits for clarity from the FCA on the final scope of its redress scheme, firms can’t afford to sit still. In this concluding part of our webinar, the panel outlines the recommended next steps for motor finance firms - from data mining and disclosure reviews to early pro
Resourcing is set to become one of the biggest challenges in delivering the upcoming motor finance remediation and redress programme. In this section of our recent webinar, Mike Morris Head of Operations at Momenta shares how the Supreme Court ruling has shifted the balance from high volume automate
The FCA may not be making headlines about ongoing advice service failings, but many wealth managers tell us that the regulator has been active, emphasising the requirement of robust evidencing of ongoing servicing under the Consumer Duty.Register for exclusive, in-person wealth management industry e
In this section of the webinar, our experts unpack the Supreme Court’s nuanced stance on commission arrangements - recognising that while such payments may be legal, the fairness of each case depends on its specific circumstances. Using the Johnson case as a focal point, they explore factors such
The Supreme Court’s recent ruling on discretionary commission arrangements (DCAs) has sent shockwaves through the motor finance sector, with far-reaching implications for redress and complaint handling. In this part of our webinar, Gary Evans and Gary Maude break down the facts — from the FCA’
The FCA’s proposed motor finance redress scheme has sparked concern across the sector, with many fearing the bar for “unfairness” is set too low - potentially widening complaint scope and increasing liability. This session, led by experts from TCC, Recordsure and Momenta, examines what the co
The FCA’s proposed motor finance redress scheme has sparked concern across the sector, with many fearing the bar for “unfairness” is set too low – potentially widening complaint scope and increasing liability. During our recent webinar: Driving change – FCA redress and the future of motor
On Sunday 3rd August 2025, the FCA confirmed it would consult on a compensation scheme which seeks to provide redress to consumers who were treated unfairly when taking out motor finance.This announcement followed Friday’s landmark ruling by the Supreme Court on three cases where the Court of Appe
The motor finance industry is on the brink of a regulatory shift that could reshape how firms handle commissions, complaints and customer redress. At the heart of it all is the October 2024 Court of Appeal ruling that declared it unlawful for brokers to receive commissions from lenders withou
In an era of rising regulatory pressure, growing vulnerability in consumer markets and evolving expectations from the FCA, financial services firms are under more scrutiny than ever. Operational resilience, regulatory responsiveness and customer outcomes are no longer just priorities - they
In the final part of our vulnerable customers webinar series, Garry Evans, TCC’s Chief Product and Commercial Officer outlines TCC’s house view which aligns with the FCA’s five key areas of focus. Watch as Garry summarises the importance of aligning culture and strategy, designing adaptable se
Part three of our vulnerable customers webinar focuses on how firms can better support customers in vulnerable circumstances. Garry Evans, TCC’s Chief Product and Commercial Officer introduces the idea of creating "safe environments" for disclosure, leading Senior Regulatory Consultant, Juana Diaz
In part two of our recent webinar, TCC’s Chief Product and Commercial Officer, Garry Evans invites Director of Advisory Practice, Gary Maude, to delve deeper into the practical areas where firms must focus their efforts to support customers with vulnerable characteristics. Gary offers a comprehens
In a recent TCC webinar, our in-house experts - Garry Evans, Chief Product and Commercial Officer, Gary Maude, Director of Advisory Practice, and Juana Diaz-Landinez, Senior Regulatory Consultant - shared practical insights on what the FCA’s expectations around vulnerability mean for firms in real
