99 Results found.

Part 4: Aligning strategy and practice to support vulnerable customers

Insight — 30/05/25
In the final part of our vulnerable customers webinar series, Garry Evans, TCC’s Chief Product and Commercial Officer outlines TCC’s house view which aligns with the FCA’s five key areas of focus. Watch as Garry summarises the importance of aligning culture and strategy, designing adaptable se

Part 2: How to embed and evidence your vulnerability strategy

Insight — 28/05/25
In part two of our recent webinar, TCC’s Chief Product and Commercial Officer, Garry Evans invites Director of Advisory Practice, Gary Maude, to delve deeper into the practical areas where firms must focus their efforts to support customers with vulnerable characteristics. Gary offers a comprehens

Part 1: Understanding poorer outcomes for vulnerable customers

Insight — 27/05/25
In a recent TCC webinar, our in-house experts - Garry Evans, Chief Product and Commercial Officer, Gary Maude, Director of Advisory Practice, and Juana Diaz-Landinez, Senior Regulatory Consultant - shared practical insights on what the FCA’s expectations around vulnerability mean for firms in real

FCA champions AI use anchored in regulatory compliance

Insight — 01/05/25
The FCA has further underscored its regulatory commitment to fostering the safe and effective implementation of artificial intelligence (AI) within financial services. Speaking at the Innovate Finance Global Summit (IFGS) earlier this week, Jessica Rusu, the FCA’s chief data, information and intel

Part 2: FCA’s ongoing advice services review: next steps for wealth managers

Insight — 01/04/25
TCC recently held a well-received webinar entitled ‘What risks remain for firms following the FCA’s ongoing advice review findings?’ to share our house view on the regulator’s latest communication for wealth managers. In part two of our recent webinar, entitled ‘What Risks Remain for Firms

Part 1: FCA’s ongoing advice services review: the scope

Insight — 31/03/25
TCC recently held a well-received webinar entitled ‘What risks remain for firms following the FCA’s ongoing advice review findings?’ to share our house view on the regulator’s latest communication for wealth managers. TCC’s Chief Product and Chief Commercial Officer, Garry Evans, was joine

TCC roundup: FCA’s ongoing advice review and data in compliance

Insight — 18/03/25
What you need to know about the recent FCA findings, the unnecessary hurdles insurance firms create, plus get familiar with the importance of data-driven regulation. FCA ongoing advice review findings: what you need to know [one_third padding="10px 30px 10px 10px"] [/one_third] [two_third_last paddi

Q&A part 5: How can firms keep their ongoing advice services compliant?

Insight — 13/03/25
Following the FCA's release of its findings into its recent ongoing advice review, TCC’s Chief Product and Commercial Officer Garry Evans catches up with our Technical Director David Boyhan – who specialises in wealth management to unpack all the detail. In the final instalment of the five-part

Q&A part 4: How do the FCA’s review findings relate to the Consumer Duty?

Insight — 13/03/25
Following the FCA's release of its findings into its recent ongoing advice review, TCC’s Chief Product and Commercial Officer Garry Evans catches up with our Technical Director David Boyhan – who specialises in wealth management to unpack all the detail. In the fourth instalment of the five-part

Q&A part 3: How should firms be considering quality and suitability of advice?

Insight — 12/03/25
Following the FCA's release of its findings into its recent ongoing advice review, TCC’s Chief Product and Commercial Officer Garry Evans catches up with our Technical Director David Boyhan – who specialises in wealth management to unpack all the detail. In the third instalment of the five-part

Q&A part 2: What should firms do about disengaged clients?

Insight — 11/03/25
Following the FCA's release of its findings into its recent ongoing advice review, TCC’s Chief Product and Commercial Officer Garry Evans catches up with our Technical Director David Boyhan – who specialises in wealth management to unpack all the detail. In the second instalment of five-part min

Q&A part 1: What are the key findings from the FCA’s ongoing advice review?

Insight — 10/03/25
Following the FCA's release of its findings into its recent ongoing advice review, TCC’s Chief Product and Commercial Officer Garry Evans catches up with our Technical Director David Boyhan – who specialises in wealth management to unpack all the detail. In the first of this five-part mini-serie

Q&A: The important insights from the FCA’s ongoing advice review findings

Insight — 06/03/25
Back in February 2024, following concern from the FCA that ongoing advice services may not have always been delivered as they should have been, the regulator requested data from 22 of the largest advice firms.   The data survey asked firms to submit information about the number of clients who w

Understanding and implementing the FCA’s ongoing advice review findings

Insight — 25/02/25
After months of speculation, the FCA has released its findings into its ongoing advice service review, with the key takeaway that suitability reviews were delivered in the ‘vast majority’ – 83% of cases. The analysed data provided by 22 of the largest financial advice firms also reported that

Benefit your business by enhancing customer data

Insight — 18/02/25
In December, the FCA highlighted the need for firms to enhance the quality of their data concerning Consumer Duty board reports. It stated, “Some firms did not have sufficient data quality to justify conclusions or to give governing bodies adequate assurance that firms are meeting their obligation

A Consumer Duty recap: frequent obstacles to achieving good customer outcomes

Insight — 14/02/25
It’s been 18 months since the Consumer Duty became the FCA’s benchmark for standards regarding consumer protection in financial services. And as firms continue to navigate this transformative era, TCC’s regulatory experts have taken stock of the frequent questions and obstacles that firms face

Seven key topics to ensure the success of your ongoing advisory reviews

Insight — 12/02/25
The landscape of ongoing advice servicing is being scrutinised by the FCA, and soon, the regulator is likely to release more details about what it expects from firms.   In the interim, the experts at TCC have considered what proactive steps firms can take now to stay one step ahead. We’ve com

Overview so far: the expected regulatory hot topics of 2025

Insight — 28/01/25
Only one month into 2025, the financial services sector is already abuzz with discussions and analyses concerning the diverse compliance and regulatory challenges anticipated this year. These topics were at the forefront of our recent TCC compliance forums, hosted by our in-house regulatory speciali

Navigating ongoing advice servicing challenges in wealth management

Insight — 20/11/24
Ongoing advice servicing is currently the biggest challenge for the wealth sector and probably will be for some years to come.   Paying for what you don't need or receive One of the key concerns from the FCA – one that it has had for several years – is that many advice clients sign up for a