Job Title:              Customer Service Representative

Industry:              Financial Services, Life & Pensions

Type:                     Full time, Permanent

Location:             Norwich

Salary:                  £25,000 per annum plus benefits

Start Date:           As soon as possible

The Role:

• You will be handling a mix of inbound and outbound calls, emails, and written requests, aiming to resolve queries first time and in the right way.

Essential skills and experience:

• Experience in working within financial services, ideally in life and pensions.
• Experience in speaking to customers about their life and pension policies, confidently, and with empathy. Taking ownership, making sure every customer feels heard and supported.
• Great communication skills and a natural ability to listen.
• A calm, customer-focused approach, even when things get busy.
• Strong attention to detail and a knack for getting things right first time.
• Comfortable using computers and learning new systems.
• A team player who is open to feedback and always looking to improve.