Case study: Improving compliance monitoring with conduct risk reviews
Insight — 02/12/17
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The truth exists: 10 common GDPR misconceptions
Insight — 01/12/17
The FCA’s future approach to consumers: A summary
Insight — 13/11/17
The FCA’s future approach to consumers: Key take-aways
Insight — 13/11/17
Transitioning to SMCR
Insight — 31/07/17
You may already be familiar with the Senior Managers and Certification Regime (SMCR), which came into force in March 2016, bringing a number of policy changes focused on increasing individual accountability in the banking sector. In May of the same year, Parliament also amended the Financial Servi
What Makes Good Conduct Regulation?
Insight — 29/03/17
Earlier this year, John Griffith Jones gave a speech on what makes good conduct regulation. Not only did he shed some light on the FCA’s views of what will shape regulation in the future, but also reiterates what the regulator expects firms to be doing to ensure they are also promoting good conduc
How to respond to a thematic review effectively
Insight — 31/10/16
Effective customer communications
Insight — 31/10/16
Are you suffering from ‘Positive Consumer Outcomes’ fatigue?
Insight — 14/01/16
Have you ever heard something so many times it loses its intended meaning? We are probably all guilty, in both our personal and professional lives, of building up a bank of ‘stock phrases’ which we use time and time again, but which, with each use, loses meaning and impact. As the regulator shif