Why ‘simple’ redress schemes require strategic planning
27/10/25
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Culture
As experts in conduct risk, we believe company culture is just as important as a business strategy. Ultimately, a healthy culture can help you achieve stronger compliance, loyal customers and happy employees – all things that contribute towards building a strong and prosperous financial services sector.
All our services are uniquely designed with this in mind. As part of any project, we help our clients to understand to true root causes of conduct risks and fix them before they crystallise – connecting organisational culture, conduct risk and commercial success.
Leading by example
At TCC, we practice what we preach. We’re proud to be an equal opportunities employer and are constantly working hard to ensure our colleagues can thrive.
That’s why we’re committed to maintaining a healthy internal culture, fostering an environment of diversity, inclusion and belonging through the work of our Diversity & Inclusion Committee and encouraging culture change by identifying and implementing green initiatives through the work of our Green Team.
Committing to the future health of our planet: NetZero by 2030
We’re serious about climate change and we’re doing what we can to reduce our emissions and impact on the environment.
That’s why we’ve joined the UK’s Business Climate Leaders campaign, committing our carbon reduction to net zero by 2030.
Driven by our internal Green Team, we’re taking steps to reduce emissions across our business, including:
- Moving to green energy
- Eliminating unnecessary waste and encouraging recycling
- Encouraging colleagues to adopt green behaviours
You can commit too – find out what the commitment involves.
We’re part of the SME Climate Hub
We’re proud to be a member of the SME Climate Hub, a global initiative that empowers small to medium sized companies to take climate action and build more resilient businesses.
Through the SME Climate Hub, we commit to lowering our impact on the environment through authentic action and be net zero by 2030.
In making the commitment, we’ve also joined the United Nations’ Race to Zero campaign that seeks to address the many ecological and climate-related challenges facing the global community.
Our Modern day slavery statement
The policy commits TCC to uphold the principles of the Modern Slavery Act 2015 and prevent both modern slavery and child labour in all operations and supply chains. We share our processes for recruitment checks, reporting suspicions, training, supplier due diligence, monitoring, and compliance.
Our policy is embedded within the company’s management systems and is reviewed annually and audited under ISO standards.
View our Modern day slavery and child labour company statement here
We're championing gender diversity
We’re proud to have strong female leadership and high female representation in our workforce. We’re smashing industry averages, which traditionally sit well below 40% female representation in all categories.
A passionate supporter of female entrepreneurs, our founder and Exec Chair Joanne Smith, applauds the positive change taking place in both the financial services and tech industries. Joanne has won many awards over the years for her work championing female entrepreneurship and innovation within the industry.
Want to know more about what we do?
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