Restore trust by tackling remediation programmes the smarter way

Speedy remediation that delivers fair outcomes is hard to get right at the best of times. On top of that, economic uncertainty and increased customer vulnerability means you’re likely dealing higher volumes and more complex cases.

We don’t think you should have to compromise between speed and quality – with us you can have it all. Our high-performance solution pairs revolutionary file review technology with our solution expertise to bring you faster delivery and higher quality while also slashing costs.

Best of all, our value continues beyond the review. We draw on our knowledge of culture to feed back on how to improve post-remediation so your business can be secured against future risk.

What we do

Welcome to speed and efficiency. We’ve connected our remediation expertise to technology for an unmatched cost-smart solution:

• Cost-effective delivery – Using cutting-edge technology and a completely optimised process, we can deliver your projects at lightening speed. This means we need fewer resource to deliver a successful programme outcome. And, as skilled resource is the most costly component of your review, we can be cost-smart too.
• The highest quality – Just because we’re doing it quickly doesn’t mean we compromise on quality. You’ll get the most reliable, qualified and skilled resource along with technology that enables a superior audit trail and enhanced management information. 
• Future focused – Using our enhanced MI we’ll identify the trends and root causes of your remediation problems. As a result you’ll have the intelligence to help you strengthen your current practices to reduce future risk and boost customer loyalty.

Remediation solutions for any requirement

• End-to-end delivery – Complete managed rectification programmes, from analysis and approach to redress and close.
• Modular – Individual components depending on the scope of your project.
• Assurance – Programme assurance from rectification experts.
• Inflight – Taking over struggling inflight projects that need an optimisation boost.
• Resource – Qualified and experienced individuals and teams for self-managed projects.

We specialise in many historic and current regulated products, including:

• Pension switching, ETV and defined benefit transfers
• Investments
• Mortgages and protection products
• Anti-money laundering
• GMP equalisation
• KYC / CDD
• Persistent debt
• Drawdown

Remediation in action

Real life tells the story best. Find out how we’ve delivered successful remediation programmes for our clients: