Consumer Duty compliance: how should firms approach the Four Outcomes?
A concise steer on what each of the Consumer Duty’s Four Outcomes is meant to achieve for customers, with practical…
Solution: Consumer Duty
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Spotlight on the FCA’s Consumer Support Outcome 4
TCC’s Neil Dethick concludes a deep dive into the Consumer Duty’s four outcomes by explaining what the FCA expects of…
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FCA Outcome 2: Price and value
Neil Dethick, Associate Director at TCC, explains three key points firms should consider for the Consumer Duty’s price and value…
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FCA Outcome 1: Products and services
Ahead of the Consumer Duty’s implementation deadline, TCC’s Neil Dethick sets out three points firms should consider for the products…
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How to prepare for FCA’s new Consumer Duty
Learn the practical preparatory steps, board responsibilities, and gap analysis strategies required to build a compliant Consumer Duty Implementation Plan…
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Three key steps to ensuring Consumer Duty readiness
Discover the three practical steps TCC’s Neil Dethick recommends for building a Consumer Duty implementation plan that meets the FCA’s…
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Consumer Duty myth-busting: what do firms need to know?
Four common misconceptions about the Consumer Duty are challenged, helping firms check they are genuinely prepared for implementation rather than…
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Three rules for turning complaints into valuable lessons
Learn how TCC’s Neil Dethick’s three-step approach helps firms turn dissatisfied customer complaints into constructive outcomes, and use every case…
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Implementing the Consumer Duty: what are the foreseeable challenges?
Identify four key operational complications financial services firms should anticipate as they prepare for the FCA’s Consumer Duty implementation and…
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How prepared are you for the Consumer Duty?
Discover the four essential questions financial services firms must address to ease the transition and achieve compliance ahead of the…