What happened?
Jack joins TCC with extensive experience supporting financial services firms across compliance, risk and financial crime. Throughout his career, he has helped organisations tackle complex regulatory challenges by connecting them with the specialist expertise needed to deliver change, strengthen controls and achieve successful outcomes.
As firms continue to navigate regulatory change, increasing scrutiny and operational transformation, many are reviewing whether they have the right skills and capacity in place to respond effectively.
Jack will work closely with our clients to help them access the expertise and delivery support needed for critical initiatives, from regulatory remediation and compliance programmes to large-scale transformation projects. TCC supports these programmes through a combination of specialist consulting, managed services and access to a network of more than 40,000 pre-approved associates.
Commenting on his appointment, Jack said:
“I’m excited to be joining TCC Group at a time when firms are facing an increasingly complex regulatory and operational environment. I’m looking forward to working with one of the industry’s most experienced teams, helping clients navigate change, strengthen controls and deliver successful outcomes across their most important regulatory and transformation priorities.”
TCC combines specialist compliance, risk and transformation expertise with flexible resourcing, managed services and technology-enabled solutions, helping organisations respond confidently to regulatory change and operational challenges.
We are delighted to welcome Jack Smith to the team.
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- Complaints & Claims Handling
- Compliance AI & RegTech
- Consolidation, Acquisition & Regulatory Due Diligence
- Consumer Duty
- BankingTCC helps retail banks, challenger banks, building societies and specialist banking providers strengthen governance, manage financial crime risk and demonstrate good customer outcomes. Our specialists support Consumer Duty, remediation, regulatory transformation, FCA intervention and compliance assurance programmes through advisory, managed services, specialist resourcing and technology-enabled compliance. With more than 25 years of experience supporting FCA-regulated firms, we help banks respond confidently to regulatory scrutiny while strengthening operational resilience and customer trust.
- General Insurance & ProtectionTCC helps insurers, brokers, MGAs and protection providers evidence fair value, strengthen customer outcomes and identify emerging customer harm. We assess product governance, claims performance, distribution oversight and vulnerability risks, helping firms create regulator-ready evidence, improve operational performance and demonstrate that products and services deliver value throughout the customer lifecycle.
- Lending & Consumer CreditTCC helps consumer credit firms evidence good outcomes, strengthen affordability and vulnerability frameworks, and manage complaints, remediation and regulatory risk. We support lenders with practical, regulator-ready compliance programmes that improve governance, customer treatment and operational resilience.
- Motor FinanceTCC helps motor finance lenders, brokers and providers assess redress exposure, prepare for large-scale customer reviews and strengthen complaints, affordability and Consumer Duty frameworks. We combine regulatory advisory, managed operations, specialist resource and technology-enabled assurance to deliver consistent customer outcomes, robust governance and regulator-ready evidence under heightened FCA scrutiny.
Reviewed by TCC Group Editorial Team