Consumer Duty compliance: how should firms approach the Four Outcomes?
A concise steer on what each of the Consumer Duty’s Four Outcomes is meant to achieve for customers, with practical…
Solution: Regulatory Change & Transformation
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FCA Outcome 3: Consumer understanding
Practical guidance on the Consumer Duty’s consumer understanding outcome, covering clear communication, testing and support for vulnerable customers, drawn from…
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Three key steps to ensuring Consumer Duty readiness
Discover the three practical steps TCC’s Neil Dethick recommends for building a Consumer Duty implementation plan that meets the FCA’s…
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Consumer Duty myth-busting: what do firms need to know?
Four common misconceptions about the Consumer Duty are challenged, helping firms check they are genuinely prepared for implementation rather than…
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Three rules for turning complaints into valuable lessons
Learn how TCC’s Neil Dethick’s three-step approach helps firms turn dissatisfied customer complaints into constructive outcomes, and use every case…
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Spotting the warning signs of a risky acquisition
Discover the three red flags TCC’s David Boyhan says every acquirer should check before completing a deal, helping you spot…
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Implementing the Consumer Duty: what are the foreseeable challenges?
Identify four key operational complications financial services firms should anticipate as they prepare for the FCA’s Consumer Duty implementation and…
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Three ways digital transformation is strengthening compliance
Discover how leading wealth, banking and insurance firms are using RegTech – from automated file reviews to AI speech analytics…
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How prepared are you for the Consumer Duty?
Discover the four essential questions financial services firms must address to ease the transition and achieve compliance ahead of the…
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Joanne Smith named Innovator of the Year 2022 finalist
Joanne Smith, Founder and Executive Chair of TCC and Recordsure, has been shortlisted for Innovator of the Year at the…