Consumer Duty Outcomes: From Frameworks to Judgement
Learn how the FCA’s Consumer Duty is entering a mature phase where firms must shift focus from process frameworks to…
Service: Advisory
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What the FCA’s latest ongoing advice focus means for firms
Learn why the FCA is shifting ongoing advice from process-led delivery to evidencing genuine outcomes, what CP26/10’s proposed changes to…
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What the FCA motor finance redress scheme update means for lenders
Understand what the FCA’s latest motor finance redress update means for lenders, including the four legal challenges now underway, and…
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European Business Magazine: Finance is scaling AI fast – now it has to prove it’s under control
Writing in European Business Magazine, TCC Group CEO Joe Norburn warns that financial firms scaling AI must prove they have…
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How FOS reforms will affect financial services firms
Understand how the government’s upcoming Financial Ombudsman Service (FOS) legislative reforms will restrict FOS discretion under the ‘fair and reasonable’…
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Always Finance News: AI in financial services
Joe Norburn explains why the real challenge in financial services AI is no longer adoption but ensuring data is reliable,…
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Motor finance redress scheme meets resistance
The FCA’s motor finance redress scheme faces four legal challenges from a consumer group and three lenders. Here’s what the…
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Ongoing advice: Navigating the FCA’s areas of focus
Recently featured in Money Marketing, Joe Norburn explores the FCA’s growing focus on ongoing advice services and what advice firms…
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Why ongoing advice is facing a regulatory reset
See why the FCA’s new regulatory priorities push ongoing advice into an evidencing phase, and what firms need to demonstrate…
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FCA Consumer Understanding: compliance next steps
FCA’s latest consumer understanding guidance warns firms that compliance is judged on proven outcomes rather than design intent. Discover the…