Why it’s time to rethink your approach to ongoing advice services
Ongoing advice is no longer something firms can manage quietly. This sets out what the FCA’s reviews have found so…
Service: Advisory
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Ongoing advice remains high on the regulator’s radar
TCC Group featured in Money Marketing discussing the FCA’s continued focus on ongoing advice, regulatory expectations and the steps firms…
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Motor finance redress: Is your firm ready?
Motor finance firms should prepare now for potential FCA redress requirements and rising affordability complaints by strengthening data, governance, customer…
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Part 4: Aligning strategy & practice to support vulnerable customers
Discover how to align culture, product design, and data to support vulnerable customers. Learn TCC’s house view on meeting the…
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Part 3: Creating safe environments & evidencing support
Discover how to build a safe disclosure environment for vulnerable customers. Learn how to overcome barriers to disclosure and implement…
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Part 2: How to embed and evidence your vulnerability strategy
Learn how to align corporate culture, strategy, and controls to support vulnerable customers. Discover how to balance staff empowerment with…
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Part 1: Understanding poorer outcomes for vulnerable customers
Understand the FCA’s concerns regarding vulnerable customers. Learn why inconsistent execution causes worse outcomes and how to address barriers to…
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Firms express low confidence in current vulnerability support
Discover why only 18% of firms feel highly confident in supporting vulnerable customers, what recent FCA fines reveal about the…
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FCA’s review flags gaps in support for vulnerable consumers
Discover the FCA’s key findings on vulnerable customer outcomes, the fines already issued to major firms, and ten practical steps…
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TCC Group acquires Momenta Group
TCC Group has acquired the UK and Australian business of Momenta Group, a resourcing and client services provider, extending TCC’s…