Failing Consumer Duty with renewal barriers
Insurance firms could face FCA scrutiny if customers find it harder to cancel or amend policies than to buy them.…
Solution: Vulnerable Customers
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Assessing vulnerability: How can firms help mitigate risks of DIY SIPPs?
Learn what a Financial Ombudsman Service ruling on DIY SIPPs means for firms’ safeguarding duties towards vulnerable customers, and how…
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Home and motor insurers must do more to support struggling customers, FCA warns
Understand how the FCA’s latest warning on motor and home insurance claims handling affects your firm, and learn how to…
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Mortgage providers: Act now for a compliant future
As mortgage repayment pressures increase, Consumer Duty is placing greater focus on customer outcomes, fair value and financial difficulty. Learn…
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Rethinking vulnerability for the Consumer Duty era
Garry Evans of TCC Group examines how the Consumer Duty requires a more proactive approach to identifying and managing customer…
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Implementing the Consumer Duty: what are the foreseeable challenges?
Identify four key operational complications financial services firms should anticipate as they prepare for the FCA’s Consumer Duty implementation and…
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How advisers can balance digital innovation and human relationships
Discover how financial advisers can balance digital communication platforms with the essential ‘human element’ to maintain strong client relationships and…
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Suitability and Equity Release: How well do you know your client?
Writing in Money Marketing, TCC’s Technical Director David Boyhan explains why firms must take a long-term approach to assessing suitability…