Why firms need to prove customer outcomes not just report them
The FCA’s latest review of outcomes monitoring reinforces that Consumer Duty compliance is about more than producing management information (MI).…
Solution: Vulnerable Customers
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Strategic resourcing: Complex claims handling
From suitability reviewers to technical SMEs and claims handlers, TCC rapidly deployed skilled resource across multiple workstreams to help meet…
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Specialist resourcing: Strategic partnership
Discover how TCC Group’s 20+ year strategic alliance has delivered specialist resourcing at scale, supporting 300+ projects, 50+ clients across…
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Project rescued by RegTech
Using a combination of regulatory insight, automation and intelligent case management, TCC Group transformed a complex review involving more than…
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Equity release redress
Using advanced cash-flow modelling and rigorous validation, TCC Group created a bespoke redress calculator that enabled precise calculations across several…
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Customer remediation: Defined benefit pensions
Drawing on a pool of more than 30,000 pre-vetted contractors, TCC Group mobilised a team of 78 pension specialists and…
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BNPL regulation has arrived: the compliance challenge now is proving good customer outcomes
BNPL is now fully regulated, but authorisation is only the start: firms must evidence affordability, vulnerability support and customer understanding…
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Customer journeys and vulnerability lessons from the FCA’s basic bank account review
Lessons from the FCA’s basic bank account mystery shopping review, showing why good customer outcomes depend on testing journeys in…
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Consumer Duty: outcomes, oversight and governance
Why FCA scrutiny is shifting from Consumer Duty structures to evidence of outcomes, and what boards need to show about…
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Bereavement support under scrutiny for investment firms
Understand why the FCA is reviewing bereavement support at investment firms, what boards need to evidence, and how to test…