Spotlight on the FCA’s Consumer Support Outcome 4
TCC’s Neil Dethick concludes a deep dive into the Consumer Duty’s four outcomes by explaining what the FCA expects of…
Solution: Compliance AI & RegTech
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FCA Outcome 3: Consumer understanding
Practical guidance on the Consumer Duty’s consumer understanding outcome, covering clear communication, testing and support for vulnerable customers, drawn from…
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FCA Outcome 2: Price and value
Neil Dethick, Associate Director at TCC, explains three key points firms should consider for the Consumer Duty’s price and value…
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FCA Outcome 1: Products and services
Ahead of the Consumer Duty’s implementation deadline, TCC’s Neil Dethick sets out three points firms should consider for the products…
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How to prepare for FCA’s new Consumer Duty
Learn the practical preparatory steps, board responsibilities, and gap analysis strategies required to build a compliant Consumer Duty Implementation Plan…
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Three key steps to ensuring Consumer Duty readiness
Discover the three practical steps TCC’s Neil Dethick recommends for building a Consumer Duty implementation plan that meets the FCA’s…
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Women in Governance, Risk and Compliance: meet TCC and Recordsure’s Joanne Smith
Meet Joanne Smith, founder of TCC Group and Recordsure, ahead of judging the Women in GRC Awards 2022, and discover…
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Consumer Duty myth-busting: what do firms need to know?
Four common misconceptions about the Consumer Duty are challenged, helping firms check they are genuinely prepared for implementation rather than…
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Three rules for turning complaints into valuable lessons
Learn how TCC’s Neil Dethick’s three-step approach helps firms turn dissatisfied customer complaints into constructive outcomes, and use every case…
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Spotting the warning signs of a risky acquisition
Discover the three red flags TCC’s David Boyhan says every acquirer should check before completing a deal, helping you spot…