Sector
How do payments and FinTech firms scale growth while staying ahead of FCA regulation?
TCC is helping payments and FinTech firms innovate, grow and maintain regulatory confidence in a rapidly evolving market.
TCC helps payment institutions, e-money firms, FinTechs, challenger businesses and regulated technology providers strengthen compliance, manage regulatory change and demonstrate effective customer outcomes. From financial crime controls and APP fraud prevention to operational resilience, safeguarding and Consumer Duty governance, we help firms build regulator-ready frameworks that support growth without compromising control. For more than 25 years, TCC has helped FCA-regulated firms navigate evolving regulatory expectations with confidence.
Regulatory pressures
The sector issues Payments & FinTech firms are navigating now
- Financial crime, fraud and APP fraud
The FCA continues to focus on AML controls, KYC effectiveness, sanctions screening, transaction monitoring and firms' ability to prevent, detect and respond to financial crime and authorised push payment (APP) fraud. Firms must demonstrate effective governance, oversight and operational control.
- Consumer Duty and customer outcomes
The FCA expects payment and e-money firms to demonstrate fair customer outcomes across products, communications, support and pricing. Particular attention remains on pricing transparency, customer understanding and vulnerable customer treatment.
- Safeguarding of customer funds
Safeguarding remains a core supervisory priority. Firms must be able to demonstrate robust governance, clear controls, reliable reconciliation processes and credible wind-down planning arrangements that protect customer money.
- Operational resilience
Payment firms must identify important business services, understand critical dependencies, set impact tolerances and evidence resilience testing. Regulatory focus continues to increase on third-party risk, technology resilience and incident management.
- Regulatory change and innovation
Open Banking, embedded finance, digital wallets, stablecoins and AI-enabled financial services continue to reshape the payments landscape. As firms introduce new products, partnerships and technologies, regulators expect governance, oversight and risk management frameworks that support innovation while maintaining regulatory control.
- Complaints, remediation and customer harm
Firms are expected to identify emerging customer harm, operate effective complaint handling frameworks and maintain robust remediation capabilities where issues are identified. Consumer outcomes evidence remains critical.
Solutions for this sector
How TCC helps Payments & FinTech firms
Financial Crime Compliance
TCC helps firms strengthen AML, KYC, sanctions, fraud prevention and financial crime governance through advisory, managed services and remediation support.
Complaints & Claims Handling
TCC helps financial services firms deliver regulatory change, operating model redesign, governance improvement, operational resilience and transformation programmes.
Redress & Remediation
TCC supports redress calculations, customer reviews, remediation programmes, governance, quality assurance and regulatory engagement across financial services.
Compliance AI & RegTech
TCC helps financial services firms deliver regulatory change, operating model redesign, governance improvement, operational resilience and transformation programmes.
S166, Skilled Person Reviews & FCA Intervention
TCC helps firms prepare for Section 166 reviews, Skilled Person investigations, FCA scrutiny and regulatory remediation through independent assurance and governance reviews.
Consumer Duty
TCC helps FCA-regulated firms assess Consumer Duty, evidence good customer outcomes, strengthen governance, monitor foreseeable harm and support annual board assessments.
Regulatory Change & Transformation
TCC helps financial services firms deliver regulatory change, operating model redesign, governance improvement, operational resilience and transformation programmes.
Consolidation, Acquisition & RDD
TCC supports regulatory due diligence, acquisition risk assessment, Consumer Duty reviews, integration planning and post-acquisition assurance for FCA-regulated firms.
Vulnerable Customers
TCC helps firms strengthen vulnerability frameworks, customer journeys, outcome monitoring and governance to evidence good outcomes for vulnerable customers.
What we help with
The compliance challenges Payments and FinTech firms bring to TCC
TCC supports payments and fintech organisations through advisory, managed service, specialist resourcing and technology-enabled compliance models. We help firms respond quickly to regulatory pressure while strengthening long-term governance and operational resilience.
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When do firms typically come to TCC?
Most often when facing FCA scrutiny, preparing for supervisory engagement, strengthening AML frameworks, responding to fraud and financial crime risks, reviewing Consumer Duty evidence, implementing new regulatory requirements or preparing for rapid business growth. We also work proactively with firms that want to validate controls before regulators identify weaknesses.
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What does a TCC engagement look like?
We begin with a focused assessment of regulatory obligations, risk exposure and control effectiveness. Our specialists then design the right delivery model, whether advisory support, managed compliance delivery, specialist resource deployment or technology-enabled assurance. Every engagement is designed to deliver practical outcomes and regulator-ready evidence.
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What outputs do clients receive?
Clients receive actionable gap analysis reports, remediation roadmaps, governance recommendations, operational resilience assessments, financial crime assurance findings, Consumer Duty evidence frameworks, board reporting packs, training materials and implementation plans.
Our services
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ADVISORY
Independent expertise for critical regulatory decisions
TCC helps FCA-regulated firms assess regulatory risk, strengthen governance and make informed compliance decisions.
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MANAGED SERVICES
Deliver compliance without increasing complexity
TCC designs and delivers managed compliance services for FCA-regulated firms – governed for quality, control and scale.
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SPECIALIST RESOURCING
The specialist expertise you need, when you need it
TCC deploys experienced professionals and delivery teams rapidly across complex regulatory programmes – no recruitment lag.
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TECH-ENABLED COMPLIANCE
See more. Evidence more. Act sooner.
TCC’s regulatory expertise combined with Recordsure’s Compliance AI, providing stronger oversight and measurable evidence.
Case studies
TCC in Payments & FinTech – in practice
Get help
Need support with a payments or fintech compliance challenge?
Preparing for FCA engagement, strengthening financial crime controls, improving operational resilience or demonstrating Consumer Duty outcomes? TCC's specialists can help.
FAQs
Questions we hear from Payments & FinTech firms
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What are the FCA's biggest areas of focus for payment firms?
The FCA’s current priorities include financial crime controls, APP fraud prevention, safeguarding customer funds, Consumer Duty, operational resilience and governance. Firms are expected to demonstrate evidence of effective oversight rather than relying solely on policies and procedures.
How can Payment firms demonstrate Consumer Duty compliance?
Consumer Duty evidence should combine customer outcomes monitoring, management information, customer journey reviews, complaints data, vulnerability analysis and board reporting. Firms need to show how monitoring leads to continuous improvement over time.
What does a financial crime assurance review involve?
Financial crime reviews typically assess governance, AML risk assessments, KYC controls, sanctions screening, transaction monitoring effectiveness, fraud controls, management information and escalation processes. The objective is to identify weaknesses before they become regulatory issues.
What does operational resilience mean for payment firms?
Payment firms must identify important business services, understand dependencies, set impact tolerances and demonstrate resilience against severe but plausible disruptions. Regulators expect testing, governance and clear remediation planning.
How can fintech firms adopt AI while remaining compliant?
AI adoption should be supported by governance frameworks, explainability controls, audit trails, human oversight and documented accountability. Firms must be able to demonstrate that innovation does not compromise customer outcomes or regulatory obligations.
How quickly can TCC mobilise support?
TCC provides advisory support, managed services, specialist compliance professionals and technology-enabled solutions that can be tailored to regulatory deadlines, remediation programmes and growth initiatives across the payments and fintech sector.
Latest insights
Latest thinking for this sector
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IBS Intelligence: Why financial services firms face growing AI governance scrutiny
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Why firms need to prove customer outcomes not just report them
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