AI in financial services: control, evidence and regulation
FCA's final motor finance redress scheme: What has changed and what lenders need to do nowThe
FCA’s final motor finance redress scheme: What has changed and what lenders need to do now
The FCA announced the redress scheme and compensation details
On 30 March 2026, the FCA published its final motor finance consumer redress scheme – the largest structured redress exercise the UK retail lending market has faced since PPI. The clock is running, and several obligations have already started.
What the FCA has decided
Two separate schemes address the same core issue: widespread inadequate disclosure of commission arrangements giving rise to unfair relationships under s.140A of the Consumer Credit Act 1974.
A relationship is presumed unfair where there was inadequate disclosure of a discretionary commission arrangement (DCA), a high commission arrangement (≥39% of the total cost of credit and ≥10% of the loan value), or a contractual tie that gives the lender exclusivity or a right of first refusal. Cases closely mirroring the Supreme Court’s Johnson facts receive a full commission refund plus interest.
All other scheme cases use the hybrid remedy – the average of commission repayment and an APR adjustment (17% for Scheme 2, 21% for Scheme 1) – subject to three caps designed to prevent over-compensation.
What changed from CP25/27
The final rules differ materially from the October 2025 consultation. Firms that modelled exposure or planned operations against CP25/27 need to revisit both. The key changes are:
Net effect: Changes are broadly favourable on scope and burden – smaller eligible population, new redress caps, captive carve-outs and simplified communications. But the split into two schemes, immediate notification obligations and the reclassification of rejected complainants add operational complexity. Every internal assumption built on CP25/27 needs to be revisited.
The timelines that matter
The FCA will publish transparency data on firm progress throughout. Supervisory engagement begins during the implementation periods, not after them.
By 22 April 2026 (15 working days post-PS)
By ~6 May 2026 (6 weeks post-PS)
30 June 2026
31 August 2026
30 September 2026
30 November 2026
31 December 2026
28 February 2027
31 August 2027
* PS – Policy statement
Priority actions for the first 90 days
The implementation periods are not a breathing space but a window in which firms must build credible delivery capability. The following actions are sequenced by urgency.
A hard two-week deadline. Identify the right individual, formally document their role, and notify the FCA. Establish governance arrangements before you are asked to account for them.
The 35% to 39% high commission threshold change, de minimis thresholds, the captive carve-out and zero APR exclusion all affect your eligible population. Any liability estimate built on CP25/27 is now stale.
Map agreements by scheme, arrangement type and data completeness. Scheme 1 data – up to 19 years old – requires particular urgency: engage brokers and legacy data sources now, not when deadlines arrive.
The Scheme Implementation Plan (SIP) must set out your cohort decisioning approach, how you will identify relevant arrangements, limitations, and rebuttal methodology, your QA framework, and your outsourcing arrangements. Treat it as a genuine programme plan, not a compliance return.
The hybrid remedy – including all three caps and scheme-specific APR adjustment factors – must be built, tested and signed off before the first provisional decisions are due. For Scheme 2, that window is just three months from the end of the implementation period, so fast action is required.
Each communication is governed by specific Annex requirements. Draft, accessibility test, and sign off every letter template before the implementation periods end. Factor in volume logistics – print, digital and multi-channel delivery at scale takes longer than you might expect.
The FCA may request evidence of second-line oversight or independent assurance. Build your QA model now, covering both case-level and cohort-based decisions. If using automated decisioning, document how outputs are being quality-assured.
Questions to ask now
Firms that approach this compensation scheme as a sequenced programme – with clear ownership, honest data and a credible implementation plan – are best placed to meet the FCA’s expectations. The following questions are a useful starting point:
How TCC can help
Translating the 584-page-long PS26/3: Motor finance consumer redress scheme document into actions is complex. Our regulatory experts can talk you through the scheme and offer practical steps and redress support to ensure you meet the regulator’s deadlines.
Get in touch today to find out how we can help.
The financial services sector has been abuzz with a variety of pressing issues - from ongoing advice services, motor finance and Consumer Duty expectations, to the crucial role of technology for outcome evidencing.
