The resourcing crunch: preparing for a remediation surge
Understand why the motor finance remediation programme will strain resourcing, what the Supreme Court ruling changes about complaint complexity, and…
Solution: Complaints & Claims Handling
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From Legal Definitions to Operational Realities: Who Feels the Impact?
Unpack the Supreme Court’s complex stance on motor finance commissions. We explore the operational realities of the Johnson ruling, opt-in…
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Breaking down the ruling: what the Johnson case means for redress
The Supreme Court’s Johnson ruling narrows liability for discretionary commission arrangements in motor finance, but firms still face a pending…
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Driving change: The Supreme Court ruling sparks industry debate
A TCC, Recordsure and Momenta webinar examines the FCA’s proposed motor finance redress scheme after the Supreme Court ruling, and…
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Three rules for turning complaints into valuable lessons
Learn how TCC’s Neil Dethick’s three-step approach helps firms turn dissatisfied customer complaints into constructive outcomes, and use every case…