Olivia joined TCC from the FCA’s Culture Team within Supervision, having spent over four successful years developing and leading its Transforming Culture initiative. Leveraging this unique insight into the regulator’s culture agenda, Olivia spearheads TCC’s culture division and our intelligent culture analytics solution.

During Olivia’s tenure at the FCA, she engaged directly with financial services firms, helping to embed healthy, sustainable cultures across the industry. This included leading CultureSprints, webinars and roundtables, and the publication of the FCA’s Transforming Culture Discussion Papers.

Prior to this, Olivia spent a number of years at the Financial Ombudsman Service, liaising with stakeholders to resolve high-profile policy issues. She holds an MSc in Financial Regulation from Henley Business School.