IT Support (First Level)

Permanent Leeds

Assist the IT team with configuration and support services for TCC end users, in line with TCC’s processes and procedures. This is a varied role, requiring excellent attention to detail to support the wider team in successfully delivering a broad range of IT activities.

Accountabilities

  • Monitor the Service Desk tickets and act on the P1 & P2 level incidents, achieving the SLA targets
  • Take IT Service Desk phone calls and provide Priority 1 & 2 (P1 & P2) level support
  • Troubleshoot P1/P2 incidents/tasks and follow up
  • Build, deploy and troubleshoot a range of IT hardware
  • Install software and applications
  • Manage IT assets and checklists
  • Delivery and collection of IT equipment as required within a 20-mile radius of Leeds office
  • Provide walk-in support to users
  • New user setup and induction as well as assist with leavers activities
  • Assist the IT team with general tasks and gain knowledge
  • Assist the IT team with upcoming and ongoing projects, such as InTunes, Cicso Jabber Phones, Windows migration and update etc.
  • RS Viewer (a file review application), Bizagi and other related applications

COVID-19

  • All staff are currently working remotely, attending the office for essential work only. IT Support (First Level) is one of the roles involving some essential work with attendance at the Leeds office as and when required.

Required qualifications and experience

  • Experience within an IT Support role or an IT qualification such as a BTEC, Diploma or Degree
  • 1-2 years of experience working in IT within Financial Services would be beneficial

Required skills and attributes

  • Strong technical understanding of Windows 10, Microsoft O365, Exchange, SharePoint, Bitdefender, BitLocker, remote access, Active Directory Administration, Microsoft Azure cloud environment and others
  • Strong attention to detail and ability to take ownership
  • Ability to prioritise and organise multiple tasks effectively
  • Basic IT networking
  • Willingness to learn
  • Ability to work independently and as a member of a team
  • Ability to work under pressure and be adaptable to any situation
  • Flexible and able to work extra hours on occasion, if required by the business
  • Understanding of process flow
  • Customer support experience
  • Excellent communication and interpersonal skills
  • Must have use of own car and fully comprehensive car insurance, including business use

Desirable skills add attributes

  • SQL coding would be beneficial
  • API (Application programming interface) experience would be beneficial

Your data and your rights

TCC (“we”), as Data Controllers, are committed to safeguarding the security, privacy and integrity of the personal information that we process concerning our Associate or prospective Associate personnel. More information about how we handle your personal data and how we use this data in compliance with the EU General Data Protection Regulations (GDPR) can be found in our TCC HR Privacy Policy

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