The challenge A wealth management firm received a Section 166 (s.166) notification, prompting an investigatory review of issues related to ongoing services. The firm required external support to manage the scale and complexity of the upcoming remediation programme. The firm sought a partner that cou
Background The client initially engaged TCC to support the firm with business-as-usual complaints, and TCC provided a team of approximately 20 contract associates. In theory, this should have been a straightforward engagement, but in practice, the client needed additional support with refining its p