36 Results found.

Case study: Rapidly scaling an expert team for ongoing advice reviews

Insight — 04/07/25
Background The client initially engaged TCC to support the firm with business-as-usual complaints, and TCC provided a team of approximately 20 contract associates. In theory, this should have been a straightforward engagement, but in practice, the client needed additional support with refining its p

Essential industry insights and analysis of latest critical regulatory priorities

The financial services sector has been abuzz with a variety of pressing issues - from ongoing advice services, motor finance and Consumer Duty expectations, to the crucial role of technology for outcome evidencing.