279 Results found.
The government has recently set out its plans to reform the Financial Ombudsman Service (FOS) to ensure clarity and predictability for the consumers and firms who use it. This follows a consultation period from July to October 2025, which saw over 600 responses from stakeholders including
Recently featured in European Business Magazine, Joe Norburn, CEO at TCC Group (TCC, Recordsure and Momenta) says financial services firms are rapidly adopting AI across core operations, driven by efficiency and commercial pressure rather than regulatory certainty. While regulators such as the
Recently featured in Always Finance News, Joe Norburn, CEO at TCC Group (TCC, Recordsure and Momenta) said AI is now widely embedded across financial services, from fraud detection to customer onboarding and credit assessments.While firms have adopted AI to improve efficiency and decision-making
Recently featured in Money Marketing, Joe Norburn TCC Group’s CEO (TCC, Momenta and Recordsure), explores the FCA’s latest findings from its 2025 survey of financial advice. The report shows that 88% of retail clients now receive ongoing advice, underlining how central these services have become
The FCA has confirmed its proposed motor finance redress scheme is now subject to legal challenge. The regulator confirmed it has received four claims; one from Consumer Voice represented by Courmacs Legal Ltd and three from lenders including Volkswagen Financial Services, Mercedes Benz Financ
In recent months, the FCA has been candid about what it wants from the consumer investments market with a deliberate level of openness. Rather than issuing another set of portfolio letters or small technical adjustments, the regulator has chosen to articulate a much broader ambition. Its primary
Over recent weeks, the FCA has published a full set of Regulatory Priorities reports spanning nine retail and wholesale sectors. Taken together, they represent a clear shift in how the regulator communicates its expectations – and how it intends to supervise firms in practice. These reports ar
The FCA’s recent publication, Consumer Understanding: good practice and areas for improvement, is a timely reminder that Consumer Duty compliance is no longer assessed solely on intent. As supervisory focus deepens, firms must be able to evidence how their communications, customer journeys an
The FCA has published its Regulatory Priorities report for the mortgages sector, setting out the areas it will focus on over the year ahead for mortgage and home finance lenders, administrators and intermediaries. The report forms part of the regulator’s new annual approach to communicating it
The FCA’s Regulatory Priorities: Payments report (March 2026) sets out a supervisory agenda for payment and e‑money firms under the Payment Services Regulations and Electronic Money Regulations. Replacing portfolio letters, the report is intended as a practical guide for boards and senior man
The FCA’s Regulatory Priorities for Wholesale Markets report marks a clear shift in how expectations are framed – and how firms will be supervised going forward. Replacing more than 40 portfolio letters, the new annual sector reports are intended to be read by boards and senior management, n
The FCA has published its first Regulatory Priorities report for the wholesale buy side, replacing more than 40 individual portfolio letters with a single, annual statement of expectations. The message to boards and senior management is deliberately direct: firms should read the report carefully,
In March 2026, the FCA published its Regulatory Priorities report for retail banking, setting out where supervisory and policy focus will sit over the next 12 months. The report applies to retail banks and building societies and is directed squarely at boards and senior executives, signalling whe
As firms prepare for their third annual Consumer Duty Board report, the FCA is now focused on how firms are building on early progress. In its recent reflections, as outlined by the FCA’s head of consumer policy, Jonathan Pearson, many firms have made clear progress from their year one to year tw
In February, the FCA published its first Regulatory Priorities report for the insurance sector, marking a significant shift in how supervisory expectations are communicated. The report replaces over 40 portfolio letters and is intended to become the FCA’s central annual reference point for boards
AI, from adoption to accountabilityArtificial intelligence (AI) has moved quickly from the margins of financial services into everyday operations. What began as contained pilots or narrow efficiency plays is now shaping how firms detect fraud, onboard customers, assess creditworthiness and interac
The FCA has published its Annual Work Programme for 2026/27, outlining how it plans to deliver against its 2025–2030 strategy. This is the second edition of the FCA’s Annual Work Programme. While many themes may feel familiar, the programme sends a clear signal of where the supervisory
AM–Online has featured commentary from Joe Norburn, CEO of TCC Group (TCC, Momenta and Recordsure), in its article “NFDA, FLA and experts react to FCA redress scheme”. The FCA has confirmed its final motor finance redress scheme will run as two parallel exercises, covering agreements fro
FCA's final motor finance redress scheme: What has changed and what lenders need to do nowThe FCA announced the redress scheme and compensation details On 30 March 2026, the FCA published its final motor finance consumer redress scheme – the largest structured redress exercise the U
The Financial Conduct Authority (FCA) has confirmed it will introduce an industry-wide compensation scheme for millions of motor finance customers who were treated unfairly. The decision follows evidence that many firms failed to comply with legal and regulatory requirements, particularly by not pro
TCC Group's (TCC, Momenta and Recordsure) CEO Joe Norburn recently featured in Accountancy Daily to discuss the introduction of tighter rules for Buy Now, Pay Later (BNPL) loans and what they mean for firms and consumers. The article highlights how the FCA is bringing the previously unregulated B
TCC Group's (TCC, Momenta and Recordsure) CEO Joe Norburn recently featured in IT Supply Chain to discuss how the Financial Conduct Authority (FCA) is aligning its efforts to help consumers make more informed and sustainable financial decisions. The article highlights the regulator’s focus on i
TCC Group's (TCC, Momenta and Recordsure) CEO Joe Norburn recently featured in Compliance Week to discuss the Financial Conduct Authority’s (FCA) evolving enforcement strategy and what it means for firms. The article highlights how the FCA is reducing the number of investigations it pursues, cl
TCC Group's (TCC, Momenta and Recordsure) CEO Joe Norburn recently featured in Wealth DFM to discuss the FCA’s consolidation review and what it means for advice and wealth management firms. The article highlights how consolidation is becoming a defining trend across the sector, bringing both op
