Two years on from the FCA’s introduction of the Consumer Duty, many firms have made meaningful strides – but key expectations remain unmet.

In a recent article, TCC’s Senior Regulatory Consultant Juana Diaz-Landinez highlights persistent challenges around vulnerability, customer support and the use of management information (MI).

With greater scrutiny on senior management and a shift toward outcomes like consumer understanding and support, firms must align product governance, MI, and cultural practices to deliver fair value. A proactive, data-driven approach remains essential to meeting regulatory expectations and improving customer outcomes.

Read the full article.