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Consumer Duty: What does the FCA expect from ongoing advice services?
Recent research has shown that digital engagement with customers is rapidly becoming the norm for financial
04/04/24
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How advisers can balance digital innovation and human relationships
Recent research has shown that digital engagement with customers is rapidly becoming the norm for financial services firms – so what does this mean for the traditional one-to-one service that customers have come to expect?
In Money Marketing, TCC and Recordsure Group CEO Joe Norburn gives his thoughts on how firms can balance the convenience afforded by digital platforms with the all-important ‘human touch’.
Read the article here.