Our client was finding maintaining an in-house team a real headache so sought an outsourcing partner it could trust. Committed to driving quality and reducing business risk, our client was happy to move to the standard TCC file checking methodology which we had proven yielded exemplary results.
With the new process in place, we quickly dealt with the backlog. Using a temporarily augmented team and our cutting-edge RegTech, we turned around the case load three times faster than the client could have managed in-house.
Once we moved to business as usual we improved the case check rate twofold. Our high-performance solution sped up the process exponentially by reducing the manual work required to identify document types and missing documents, and manage the workflow. This allowed us to review as many cases as the in-house team, but in half the time.
Quality also improved due to combination of our methodology, an experienced team and our high-performance solution providing more targeted, superior quality assurance.