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Latest Insights

How firms should approach British Steel pensions redress

Three steps to review your Retirement Income advice

FCA’s Appointed Representative regime and the regulatory focus on Principal firms

Webinar recap: Understanding the Consumer Duty’s good customer outcomes

Webinar Recap: Why Consumer Duty compliance is critical for financial services firms

A helpful summary of the FCA’s four Consumer Duty outcomes

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How firms should approach British Steel pensions redress

TCC and Recordsure jointly awarded ‘RegTech Innovation’ prize at FinTech Breakthrough Awards

RegTech to support Wealth Managers and the Consumer Duty outcomes

A closer look at the FCA’s Consumer Duty expectations

How to prepare for the Consumer Duty’s Price and Value outcome

TCC Founder Joanne Smith makes Innovate Finance’s Women in FinTech Powerlist 2022

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We connect the dots between culture, compliance and commercial outcomes, providing your business with long-term sustainability.
12/06/18

Case study: Calculator build and assurance

Redress project streamlined with bespoke calculators

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The challenge

A leading retail bank needed to quickly adapt its PPI redress calculators across multiple products following a Supreme Court judgement that made changes to the methodology (Plevin vs Paragon Personal Finance Ltd).

Despite having plenty of internal resource, the work was complex and the client didn’t have the right level of skills and experience in-house. Having worked with our actuarial team before, the client knew we were up to the task of building and assuring the post-Plevin (stage 2) calculators for products such as single premium loans, credit cards and mortgages.

Our solution

We spent a lot of time with the client to understand what the operational requirements were, how the calculators were originally built and what data was available. We immediately noticed that the bank’s existing calculators were poorly documented and controlled, which added another layer of complexity to the build.

After our initial research and analysis, we followed a three stage process:

  1. Build: we successfully adapted three calculators and built one completely new, which were in line with the client’s preferences and its other products.
  2. Assurance: we created a separate, independent team to undertake robust quality assurance and conduct full coding and scenario tests, adapting the calculator as needed based on client feedback.
  3. Smooth deployment: we delivered a walk-through session to ensure the client knew how to fully maximise the capabilities of its new calculators. We also created a number of training materials including user guides and a methodology paper with examples of each type of PPI calculation.

Following the impressive delivery of the stage 2 calculators, we undertook a review of the client’s existing stage 1 products. We replaced them with calculators that were easier to use and enabled a greater turnover of calculation numbers.

The TCC Difference

  • We don’t believe in an off-the-shelf approach. We took the time to fully understand requirements, and provided the client with bespoke calculators that were consistent with existing products and could be refined as needed.
  • Our commercial focus and understanding of our client’s business needs meant we were able to streamline existing products and improve efficiency for our client.

Latest Insights

News

How firms should approach British Steel pensions redress

23/03/23 Go to article

Three steps to review your Retirement Income advice

20/12/22 Read more

FCA’s Appointed Representative regime and the regulatory focus on Principal firms

07/12/22 Read more

Webinar recap: Understanding the Consumer Duty’s good customer outcomes

28/11/22 Read more
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