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With Buy Now Pay Later (BNPL) now formally within the FCA's regulatory perimeter, much of the industry's focus has been on authorisation, affordability assessments and compliance with the new rules. But as the sector moves into a fully regulated environment, the bigger challenge is demonstra
In a recent Money Marketing opinion piece, Joe Norburn, CEO at TCC Group (TCC, Momenta and Recordsure) explores how the FCA’s latest guidance on supporting customers through challenging times reinforces a key Consumer Duty principle: firms must proactively identify and prevent foreseeable harm
On the 7th July 2026, the FCA announced that nine of the UK's largest banks and building societies had committed to improving how they offer basic bank accounts following a mystery shopping exercise. Basic bank accounts are designed to support people who may not be able to access standard curre
On the 6th July 2026, the FCA published its final findings of the Mills Review, its assessment of how advances in artificial intelligence (AI) could reshape financial services by 2030 and beyond. The review was commissioned by the FCA Board and draws on 140 written submissions from firms,
A recent Citywire article highlights how investment platforms are tightening anti-money laundering (AML) controls as regulatory expectations continue to rise. Increasingly, firms are moving away from the traditional "reliance on others" model, where advisers conduct client due diligence, towards u
The FCA’s motor finance compensation scheme has been partially suspended on the 2nd July 2026 following a decision from the Upper Tribunal. This is while the challenge to the scheme from four commercial parties (Consumer Voice, represented by Courmacs Legal, Volkswagen Financial Services, Me
TCC Group (TCC, Recordsure and Momenta) recently featured in the Fraud Prevention Summit (FPS) article highlighting a growing challenge facing financial services firms: fragmentation in financial crime oversight is no longer just an organisational issue – it is a material risk.As financial crim
The FCA's Consumer Duty remains a central part of the regulatory framework for financial services firms. While most firms have established the required governance, reporting and oversight arrangements, regulatory attention is increasingly focused on whether those arrangements are delivering good c
The FCA’s recent review of insurers’ financial crime controls highlights important findings for retail, wholesale, and life insurance firms. A selection of the largest firms were asked to submit documents in response to 38 questions across ten groups of financial crime controls. Overa
Recently featured in Business & Accountancy Daily, Joe Norburn, CEO at TCC Group (TCC, Recordsure and Momenta), highlights that financial crime is no longer just a compliance issue but a system-wide risk shaping resilience and trust.As fraud, scams and money laundering become more interconnec
The FCA is raising the bar on financial crime controls, placing greater emphasis on whether firms can show they reduce real-world risk. As fraud, money laundering, sanctions evasion and cyber-enabled crime become more interconnected, firms need a more dynamic, intelligence-led and system-wide appro
Recently featured in European Business Magazine, Joe Norburn, CEO at TCC Group (TCC, Recordsure and Momenta), highlights that financial crime is no longer a siloed compliance issue but a system-wide risk.As fraud, scams and money laundering become increasingly interconnected, firms are still resp
In a recent Mailock “Beyond Encryption” podcast episode, a clear challenge emerged for regulated firms: how to move beyond limited sampling to achieve a complete and defensible understanding of customer outcomes. The discussion highlights that narrow review coverage creates blind spots acros
Over the past three years, rising gilt yields have materially changed redress outcomes in many historic defined benefit transfer cases. In some instances, cases that may previously have generated substantial compensation are now producing no-loss results. This shift reflects changing market co
When a customer loses a loved one, how their financial services provider responds can define trust at a pivotal moment and impact their long term well being. Earlier this month, the FCA announced a review into whether consumer investment firms are doing enough to support bereaved customers. With few
The latest A-Team Insights article – featuring TCC’s (TCC, Recordsure and Momenta) CEO, Joe Norburn – highlights that as AI is now widely embedded across financial services, the focus is shifting from adoption to governance. With governance approaches still uneven, many firms con
TCC's (TCC, Recordsure and Momenta) CEO, Joe Norburn was recently featured in IFA Magazine, exploring how the FCA’s Consumer Duty is entering a more mature phase, where the focus has shifted from implementation to evidencing outcomes. As firms move through successive board reporting cycles,
In recent months, ongoing advice has moved further into the regulatory spotlight, driven by a combination of FCA supervisory work, Consumer Duty expectations and proposed changes to the advice framework. What was once seen as a routine, well-established part of the adviser model is now being
The FCA has issued its latest update to motor finance firms and lenders following legal challenges to its proposed motor finance redress scheme. The regulator continues to iterate that the scheme is its preferred way of delivering redress to the millions of customers potentially affected. Ho
How to apply: Send your CV with a covering letter to cv@tcc.group Role summary Drive new business growth through direct client sales, interim resourcing deals, and cross‑selling TCC Group services. Required industry experience in operating in financial services, compliance & risk / remediation
The government has recently set out its plans to reform the Financial Ombudsman Service (FOS) to ensure clarity and predictability for the consumers and firms who use it. This follows a consultation period from July to October 2025, which saw over 600 responses from stakeholders including
Recently featured in European Business Magazine, Joe Norburn, CEO at TCC Group (TCC, Recordsure and Momenta) says financial services firms are rapidly adopting AI across core operations, driven by efficiency and commercial pressure rather than regulatory certainty. While regulators such as the
Recently featured in Always Finance News, Joe Norburn, CEO at TCC Group (TCC, Recordsure and Momenta) said AI is now widely embedded across financial services, from fraud detection to customer onboarding and credit assessments.While firms have adopted AI to improve efficiency and decision-making
Recently featured in Money Marketing, Joe Norburn TCC Group’s CEO (TCC, Momenta and Recordsure), explores the FCA’s latest findings from its 2025 survey of financial advice. The report shows that 88% of retail clients now receive ongoing advice, underlining how central these services have become
